wj2pp's Privacy Policy
Your personal information is our highest priority. This document provides a detailed description of how wj2pp collects, uses, and protects data.
1. Introduction & Scope
This privacy policy ("Policy") applies to all users ("you" or "user") of the wj2pp platform. When you use wj2pp's website or services, you are considered to have accepted the terms described in this Policy.
wj2pp is a safe, reliable online gaming platform for players in Bangladesh. We handle your personal information with complete transparency, and under no circumstances is your information sold or transferred to third parties without authorization.
This Policy has been prepared in alignment with Bangladesh's applicable digital security and data protection guidelines. If you disagree with any terms of this Policy, please stop using the platform and contact our support team.
2. Information We Collect
wj2pp collects only the information that is essential for providing the platform's services. The types of information are described below:
2.1 Information You Provide Directly
Information you provide yourself when creating an account or using the services:
- Full name & date of birth — required for identity verification
- Email address — for account communication and support
- Mobile number — for transaction verification and security
- Payment information — for transactions via bKash, Nagad, Rocket, or bank transfer
- Identity document information — national ID card or passport (where applicable)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address & device type — for security monitoring
- Browser type & operating system version
- Login time, session length & activity history
- Gaming history, bet amounts & transaction records
- Information collected through cookies and similar tracking technologies
2.3 About Cookies
wj2pp uses cookies to improve the platform's functionality and personalize your experience. Cookies are small data files stored on your device. You can control cookies by changing your browser settings, though this may limit some services.
3. Purpose of Data Use
Information collected from you is used only for the following legitimate purposes:
Personal information is used to create, verify, and secure your account. This includes confirming age verification (21+).
The necessary information is used to securely process deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer.
Information is used to efficiently help you with inquiries, complaints, or issues. This is essential for 24/7 live chat and email support.
Transactions and activities are monitored to prevent unauthorized access, fraud, and money laundering.
Overall usage patterns are analyzed to continuously improve the platform experience, game selection, and payment process.
Email is used to inform you of important account notifications, security alerts, and policy changes.
4. Data Sharing & Disclosure
wj2pp does not sell your personal information to any third party. However, information may be shared in the following limited circumstances to provide services:
4.1 Service Provider Partners
Limited information may be shared with trusted third-party service providers for payment processing, identity verification, cybersecurity, and technical support. These partners may use the information only for specified tasks, and strict confidentiality agreements are in place with them.
4.2 Legal Obligations
Your information may be disclosed to comply with applicable laws in Bangladesh, court orders, or valid requests from regulatory authorities. In such cases, only the minimum information required for the legal request is provided.
4.3 Security-Related Disclosures
Information may be shared with relevant authorities when necessary for the investigation of fraud, deception, or other unlawful activities.
5. Data Protection Measures
wj2pp follows industry-standard technology and practices to protect your information. Our security framework includes the following elements:
All data transmissions are secured through SSL/TLS encryption, which protects your information from third parties.
Unauthorized access is prevented through advanced firewalls and intrusion detection systems.
An additional verification layer is used for sensitive account changes and large withdrawals.
Stored data is kept on encrypted servers, and regular security audits are conducted.
While we make every effort to protect your information, it is not possible to guarantee complete security on any internet-based service. You are advised to keep your password secure and avoid logging in from unfamiliar devices.
6. Data Retention Period
wj2pp retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- For active accounts: for the entire duration the account remains active and thereafter for the applicable legal period
- Financial transaction records: retained for the applicable period in accordance with legal and regulatory obligations
- Security logs: retained for as long as necessary for potential fraud investigations
- After account closure: data is securely deleted after the mandatory legal retention period ends
After a specified period, data is deleted or anonymized so that it can no longer be linked to any individual.
Your 7. Rights
As a user of the wj2pp platform, you have the following rights over your own information:
You may request to know what information we have collected about you and to receive a copy of that information.
If there are any errors in your information, you may request a correction. This can be done through account settings or support.
In certain circumstances, you may request that your information be deleted, provided there are no legal obligations preventing it.
In certain circumstances, you have the right to object to the processing of your information.
You may request to receive the information you have provided in a structured, common format.
In certain circumstances, you may request that the processing of your information be temporarily limited.
To exercise these rights, please contact our support team via live chat or email. We will process your request as quickly as possible.
8. Protection of Minors
wj2pp provides services only to those aged 21 or older. We do not knowingly collect or process the information of any minor.
Age is verified at the time of registration. If for any reason a minor's information enters our system, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify our support team immediately.
9. Third-Party Services & Liability
Our payment partners (bKash, Nagad, Rocket, and various banks) and game providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, and others) follow their own privacy policies.
wj2pp is not responsible for the privacy practices of these third-party services. You are advised to read the privacy policies of these partners when interacting with them.
However, wj2pp carefully selects its partners and maintains data protection agreements with them to ensure your information remains secure.
10. Policy Changes
wj2pp may update this privacy policy from time to time. We will update this page before changes take effect, and a notification will be sent to the registered email for important changes.
Continuing to use the platform after changes are made will be considered acceptance of the updated policy. Therefore, you are advised to review this page regularly.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. wj2pp's support team is available 24/7 to respond in both Bengali and English.
Get instant support through 24/7 live chat. Support is available in both Bengali and English.
For privacy-related requests or detailed complaints, contact us by email: [email protected]
We are committed to processing your privacy requests as quickly as possible. wj2pp always treats the protection of your information as its highest priority.